Privacy Policy

Last Updated: July 25, 2026

Gem City Cleaning Crew ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you request a quote or otherwise contact us, how we use it, and how you can opt out of communications at any time.

1. Information We Collect

When you submit a quote request or contact form, we collect the information you provide, which typically includes:

  • Your name, phone number, and email address.
  • Your service address and details about the cleaning service you're requesting.
  • Any additional notes you choose to include about your project.

2. How We Use Your Information

We use the information you provide to respond to your quote request and to arrange cleaning services. This includes contacting you by email, text message (SMS), or phone call regarding your inquiry, your quote, and your scheduled service.

3. Text Messaging Consent, Frequency & Opt-Out

By providing your mobile number on our quote or contact form, you consent to receive text messages from Gem City Cleaning Crew related to your quote request and, if you become a customer, your scheduled cleaning appointments (reminders, confirmations, cancellations, and reschedule notices).

  • Message frequency varies based on your inquiry and, if applicable, your cleaning schedule.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out of text messages, or HELP for help.
  • Consent to receive texts is not required to purchase our cleaning services — you may always request a quote by phone or email instead.

4. We Do Not Sell or Share Your Information

We do not sell your personal information to third parties. No mobile information — including your phone number and your SMS consent — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. We share your information only with the service providers who help us operate our business (for example, our scheduling and messaging providers), and only as needed to provide our services to you.

5. Data Retention & Security

We retain your information for as long as needed to respond to your inquiry or provide ongoing service, and take reasonable measures to protect it from unauthorized access.

6. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision.

7. Contact Us

If you have questions about this Privacy Policy, contact us at info@gemcitycleaningcrew.com or 937-892-4157.